How long can I keep a movie?

You can keep a movie for as long as you want without late fees, or any other penalties as long as you are a member!

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How much do the plans cost?

To compare the rental plans please click here.

Do you charge me during the trial period?

Although the trial period is free and you will not pay anything during this time, we do process an authorization transaction. What is this? It's a way for our bank to verify that your credit/debit card is real and valid. It's usually a small charge that is followed by a refund. The charge and the refund happen in a couple of seconds and most banks won't show it on the monthly statement because they know what it is. However, some banks decide to show this on their statements and some of our customers ask us about it. We hope this clarifies everything.

 What day of the month will I get billed?

Your flat monthly membership fee (plus tax) is automatically billed on the monthly anniversary of your first charge. For example, if your first charge was on the 17th of the month, your next charge is on the 17th of the following month.

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 Should I wait until the first of the month to sign up? If I sign up mid-month, will the first charge be prorated?

There is no need to wait. Your flat monthly membership fee is automatically billed on the monthly anniversary of your first charge. For example, if your first charge was on the 17th of the month, your next charge is on the 17th of the following month.

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 Can I pay with a check or be billed in the mail?

No. We require a valid credit card card for every MovieGamer.com Subscription Plan, including all promotions. This is to verify account information, secure orders and prevent fraud.

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 Are your movies sent by first class mail?

All our discs are sent by first class mail. If you're returning our movies at your local post office, you may return movies sent in our mailers through the metered mail slot, if available.

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 How do I report a shipping problem or a disc that won't play?

If you have any shipping problems, such as delayed arrival of your rentals, or an unplayable DVD, you can report it on the Contact MovieGamer.com page.
***If your DVD is skipping, try washing with mild soap or window cleaner and a paper towel. If that doesn't work or the disc is cracked or damaged, just let us know and we'll either ship you another copy of the same title or your next requested title.

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 I lost the protective sleeve which the DVD arrived in.

If you lost the sleeve which the DVD arrived in (the one with the movie title and description on it), be sure to include a note in the envelope with your email address on it so we can properly credit your account.

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 What is the 'Rental Queue'?

The 'Rental Queue' is the list of movies you've selected to rent. You can update or edit your Rental Queue anytime. Initially, we'll send you the first available DVDs from your Rental Queue. When you're finished watching one of the DVDs you have out, send it back so we can ship the next available title from your Rental Queue. To rent a movie, browse the MovieGamer.com site and click the Rent button next to any movie. This title will be added to your Rental Queue.

To adjust the priority of movies, change the number in the Priority column and then click Update Queue. It's also easy to change the priority of more than one movie at a time. Simply change the priority of as many movies as you want and then click Rental Queue -- the site will make all the necessary changes. To remove movies from your Rental Queue, check the Remove box next to any movie.

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 Occasionally, I receive the second or third disc in my DVD Rental Queue before the first. Why does this happen?

When you return a movie or have an open slot in your Rental Queue, we make every effort to ship your first choice. To help you get the most out of your membership, if a title in a higher spot is out of stock, we'll send your next available in-stock title. This way, you will always have great movies on hand!

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 I sent back a DVD but never got the next one in Rental Queue.

Once a title you return has been checked back into our inventory, you'll receive an email confirmation of its return. We'll then ship the next available title from your Rental Queue. You can always check the My Account page on the site to see whether we have received the movie you've returned. If 7-10 days pass, and you don't receive a confirmation email from us, please use the Contact Us page to report it as 'already returned'.

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I noticed you have hardware on your inventory. Do you rent the hardware?

No. We only carry hardware with the purpose of selling it. Our rentals are exclusively for DVD media of movies and games.

We have a huge database and we are always maintaining it. No matter how hard we work, sometimes we make mistakes and you will see hardware listed for rent. Please let us know of our error and we'll take it off the rental list and place it in the sales list where it belongs. Which brings us to our next topic below.

Typos and Omissions

While we try very hard to ensure the accuracy of the information we provide, we are not responsible for vendor availability, typographical errors, technical inaccuracies, product pricing errors or omissions. MovieGamer.com has the right to cancel any orders placed for any product listed at an incorrect price or shown with incorrect information, whether due to typographical error or otherwise and whether or not your order was accepted or your credit card charged. Upon any such cancellation, if your credit card has already been charged for the purchase, MovieGamer.com will promptly issue a full credit to your account. This applies to both sales and rental orders.